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DIAKO Nordfriesland gGmbH - Tagesklinik für Psychosomatik Flensburg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Trenk Müller

Qualitätsmanagement-Beauftragter

Nerongsallee 5
24939 Flensburg

Phone: 4671 -408-4052
Mail: ed.okaid@relleum.knert

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No