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Elisabeth-Krankenhaus Essen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Rabea Bedoui

Qualitätsmanagementbeauftragte:r

Klara-Kopp-Weg 1
45138 Essen

Phone: 0201 -897-2712
Fax: 0201-897-2719
Mail: ed.ailitnoc@kitirK-dnu-boL

Advocates

Friedhelm Schüngel

Patientenfürsprecher:in

Klara-Kopp-Weg 1
45138 Essen

Phone: 0170 -802-4059
Mail: ed.enilno-t@legneuhcs.mlehdeirf

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes