Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
|
2021-01-27 |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: No |
|
zeitnahe Rückmeldung |
Contact persons
Andrea Schütt
Leitung Qualitätsmanagement
Ernst-von-Bergmann-Straße 22
39638 Gardelegen
Phone:
0391
-60753-391
Fax: 0391-60753-33
Mail:
ed.asl-sulas@tteuhcs.a
Advocates
Bianka Timme
externe Patientenfürsprecherin
Ernst-von-Bergmann-Straße 22
39638 Gardelegen
Phone:
03907
-79-0
Mail:
ed.mukinilk-kramtla@ofni
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |