Kath. Marienkrankenhaus gGmbH

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Friederike Penzel

Qualitäts-/Klin. Risikomanagement

Karin Otto

Ltg. Qualitäts-/Klin. Risikomanagement

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes