Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Manuela Häring
Qualitätsmanagement
Deisteralle 36
31848 Bad Münder am Deister
Phone:
05042
-602-1274
Mail:
ed.mb-ksd@mq
Advocates
Andrea Nottmeier
Patientenfürsprecherin
Deisteralle 36
31848 Bad Münder am Deister
Phone:
05042
-9862368-
Mail:
ed.mb-ksd@rehcerpsreufnetneitaP
Katharina Weißling
Patientenfürsprecherin
Deisteralle 36
31848 Bad Münder am Deister
Phone:
0171
-1742316-
Mail:
ed.mb-ksd@rehcerpsreufnetneitaP
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |