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Helios Klinik Jerichower Land

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

maximal 14 Tage

Contact persons

Daniela Luick

Sekretariat Klinikgeschäftsführung

Phone: 03921 -96-3001
Fax: 03921-96-3012
Mail: ed.tiehdnuseg-soileh@kciuL.aleinaD

Advocates

Peter Wendland

Patientenfürsprecher

Phone: 0151 -55663863-
Mail: moc.liamg@ljkh.fp

Anonymous input options exist: Yes

per Kontaktformular
Patient surveys were conducted: Yes

wöchentliche Befragung über Patienten-Servicemontinor
Referral surveys were conducted: No