Artemed Fachklinik Prof.Dr.Dr.Salfeld GmbH und Co.KG

Complaint management

Structured complaint management was introduced: Yes

Frage-und Beschwerdebogen

Written concept exists: Yes

Konzernübergreifend

Handling of oral complaints is regulated: Yes

Persönliches Feedback

Handling of written complaints is regulated: Yes

schriftliches Feedback

Time targets for acknowledgement are defined: No

Stephanie Witzke

Klinikleitung

32545 Bad Oeynhausen

Anonymous input options exist: Yes

Klinikintern in Papierform

Patient surveys were conducted: Yes

Klinikintern in Papierform per Fragebogen

Referral surveys were conducted: Yes

Besuch der Einweiser