Complaint management

Structured complaint management was introduced: Yes

Frage-und Beschwerdebogen

Written concept exists: Yes

Konzernübergreifend

Handling of oral complaints is regulated: Yes

Persönliches Feedback

Handling of written complaints is regulated: Yes

schriftliches Feedback

Time targets for acknowledgement are defined: No

Contact persons

Marion Multhaupt

Verwaltungsleitung


32511 Bad Oeynhausen

Phone: 05731 -182-142
Fax: 05731-182-100
Mail: ed.demetra@tpuahtlum.noiram

Anonymous input options exist: Yes

Klinikintern in Papierform

Patient surveys were conducted: Yes

Klinikintern in Papierform per Fragebogen

Referral surveys were conducted: Yes

Besuch der Einweiser