Erzgebirgsklinikum gGmbH Haus Stollberg

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Qualitäts-, Risiko- und Vertragsmanagement

Katja Pampel

Jahnsdorfer Straße 7
09366 Stollberg

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes

Einweiserbefragung für den Bereich des EndoProthetikZentrums