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Vitos Heppenheim

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Laura Schmidt

QM

Phone: 348 -16-348
Mail: ed.nessehdeus-sotiv@ofni

Advocates

Heidi Bezzaz

Patientenfürsprecher

Phone: 06252 -16-289
Mail: ed.nessehdeus-sotiv@ofni

Dieter Wohlfahrt

stellvertretender Patientenfürsprecher

Phone: 06252 -16-289
Mail: ed.nessehdeus-sotiv@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes