Complaint management
| Structured complaint management was introduced: Yes |
|
Dies wird von unserer Qualitätsbeauftragten Evelyn Stamm verwaltet. Hierzu haben die Patienten die Möglichkeit ihr Lob oder Beschwerde in einem eigens dafür vorgesehenen Briefkasten an der Rezeption abgeben. |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: No |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: No |
Contact persons
Karlheinz Schneiderchen
Kaufmännischer Direktor
Phone:
0781
-9192-101
Fax: 0781-9192-126
Mail:
ed.nilcidem@nehcredienhcs.zniehlrak
Advocates
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |