Psychiatrische Tagesklinik Bad Vilbel

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: No

Medizinische Dokumentarin

Sabrina Hoffmann

Frankfurter Straße Eingang Kasseler Straße
61118 Bad Vilbel

Patientenfürsprecherin

Edda Weber

Frankfurter Straße Eingang Kasseler Straße
61118 Bad Vilbel

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes