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Asklepios Südpfalzklinik Kandel

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Dickemann Sabine

Beschwerdemanagement

Luitpoldstraße 14
76870 Kandel

Phone: 07275 -711315-
Mail: moc.soipelksa@lednak

Advocates

Giesela Nußbaumer

Patientenfürsprecherin

Luitpoldstraße 14
76870 Kandel

Phone: 07272 -77-9133
Mail: moc.soipelksa@lednak

Anonymous input options exist: Yes

Kann über Beschwerdebriefkästen erfolgen.
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes