Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
|
Es finden bei Bedarf auch persönliche Gespräche mit Beschwerdeführern statt. |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
|
innerhalb von 14 Tagen |
Contact persons
Michael Beck
Qualitäts-/Projektmanagement/Beschwerdemanagement
Am Plattenwald 1
74177 Bad Friedrichshall
Phone:
07131
-49-48605
Fax: 07131-49-4748600
Mail:
ed.nekinilk-kls@kcabdeef
Danh Neumann
Sekretariat der Geschäftsführung
Am Plattenwald 1
74177 Bad Friedrichshall
Phone:
07131
-49-40001
Fax: 07131-49-4740001
Mail:
ed.nekinilk-kls@nnamueN.hnaD
Advocates
SLK-Kliniken Heilbronn GmbH Klinikum am Plattenwald
Patientenfürsprecher
Am Plattenwald 1
74177 Bad Friedrichshall
Phone:
07136
-28-50005
Mail:
ed.nekinilk-kls@ofni
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |