Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Susanne Kühn
Koordinatorin Beschwerdemanagement und Patientenanliegen
Lohmühlenstraße 5
20099 Hamburg
Phone:
040
-181885-2335
Fax: 040-181885-3691
Mail:
moc.soipelksa@nheuk.s
Advocates
Susanne Kühn
Koordinatorin Beschwerdemanagement und Patientenanliegen
Lohmühlenstraße 5
20099 Hamburg
Phone:
040
-181885-2335
Fax: 040-181885-3691
Mail:
moc.soipelksa@nheuk.s
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |