Klinik am Tharandter Wald

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Veranstaltungsmanagement und Patientenservice

Patrizia Schmidt

Herzogswalder Straße 1
09633 Halsbrücke

Veranstaltungsmanagement und Patientenservice

Patrizia Schmidt

Herzogswalder Straße 1
09633 Halsbrücke

Anonymous input options exist: Yes

Kummerkasten

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes

strukturierter Prozess in Bearbeitung