Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
|
VA Lob- und Beschwerdemanagement vorhanden |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Barbara Hochmuth
Lob- und Beschwerdemanagement
Caspar-Theyß-Straße 27-31
14193 Berlin
Phone:
030
-8955-83842
Mail:
ed.dsj@htumhcoh.arabrab
Lydia Kusian
Lob- und Beschwerdemanagement
Caspar-Theyß-Straße 27-31
14193 Berlin
Phone:
030
-8955-83842
Mail:
ed.dsj@naisuK.aidyL
Advocates
Eveline Kupke
Patientenfürsprecherin
Caspar-Theyß-Straße 27-31
14193 Berlin
Phone:
030
-8955-73843
Mail:
ed.dsj@klm-ftap
|
Anonymous input options exist: Yes Jeder Patient erhält am Ende des stationären Aufenthaltes einen Fragebogen. |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |