Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
|
Sofort nach Eingang und Sichtung der Beschwerde bekommt die mitteilende Person eine Mitteilung, dass die Beschwerde bearbeitet wird. |
URL
Contact persons
Dagmar Simons
Beauftragte Beschwerdemanagement
Robert-Koch-Straße 4
29664 Walsrode
Phone:
05161
-602-1266
Fax: 05161-602-1288
Mail:
ed.mukinilk-sierkedieh@snomis.ramgad
Advocates
Susanne Zschätzsch
Patientenfürsprecherin
Robert-Koch-Straße 4
29664 Walsrode
Phone:
05161
-602-1263
Fax: 05161-602-1005
Mail:
ed.mukinilk-sierkedieh@edorslaw.rehcerpsreufnetneitap
| Anonymous input options exist: Yes |
| Patient surveys were conducted: No |
| Referral surveys were conducted: No |