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Asklepios Klinik Barmbek

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Christine Tullius

Kontaktstelle für Patientenanliegen

Rübenkamp 220
22307 Hamburg

Phone: 040 -181882-8591
Mail: moc.soipelksa@suillut.c

Advocates

Christine Tullius

Kontaktstelle für Patientenanliegen

Rübenkamp 220
22307 Hamburg

Phone: 040 -181882-5891
Mail: moc.soipelksa@suillut.c

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes