Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Michaela Schmidt
Qualitätsmanagementbeauftragte
Phone:
02742
-706-305
Fax: 02742-706-116
Mail:
ed.nesiw-suinotna@tdimhcs.aleahcim
Mike Dörnbach
Haus- und Pflegedirektor
Phone:
02742
-706-0
Fax: 02742-706-116
Mail:
ed.nessiw-suinotna@hcabnreod.ekim
Advocates
Edith Winter
Patientenfürsprecherin
Phone:
02742
-706-0
Fax: 02742-706-116
Mail:
ed.nessiw-suinotna@noitkerid
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |