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Krankenhaus Lindenbrunn

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Matthias Osterwald

Qualitätsmanagementbeauftragter

Phone: 05156 -782-347
Mail: ed.nnurbnednil-suahneknark@dlawretso.m

Advocates

Monika Emme

Patientenfürsprecherin (Vertretung)

Phone: 05156 -782-344
Mail: ed.nnurbnednil-suahneknark@rehcerpsreufnetneitap

Brigitte Reuschel

Patientenfürsprecherin

Phone: 05156 -782-344
Mail: ed.nnurbnednil-suahneknark@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes