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St. Franziskus-Hospital

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Hildegard Seeger

Sekretariat der Geschäftsführung

Franziskustr. 6
49393 Lohne

Phone: 04442 -81-201
Fax: 04442-81-188
Mail: ed.enhol-hk@regees.dragedlih

Advocates

Norbert Hinzke

Patientenfürsprecher

Franziskustr. 6
49393 Lohne

Phone: 0160 -4629457-
Mail: ed.enhol-hk@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes