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ACURA Kliniken Baden-Baden GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Julia Maifahrt

Pflegedirektorin

Rotenbachtalstrasse 5
76530 Baden-Baden

Phone: 07221 -352-740
Mail: moc.nekinilk-aruca@trhafiam.j

Advocates

Julia Maifahrt

Pflegedirektorin

Rotenbachtalstrasse 5
76530 Baden-Baden

Phone: 07221 -352-740
Mail: moc.nekinilk-aruca@trhafiam.j

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes