Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Regio Kliniken GmbH Prozess- und Qualitätsmanagement

Beschwerdemanagement

Fahltskamp 70
25421 Pinneberg

Phone: 04121 -798-9857
Mail: ed.anas@mqp-ger

Advocates

Verein Ombudsmann/-frau Schleswig-Holstein e.V.

Geschäftsstelle

Fahltskamp 70
25421 Pinneberg

Phone: 04551 -803-422
Mail: ed.nnamsdubmonetneitap@ofni

Anonymous input options exist: Yes

Eine anonyme Eingabe ist über ein Online-Formular auf der Homepage der Regio Kliniken möglich.

Patient surveys were conducted: No
Referral surveys were conducted: No