Evangelisches Krankenhaus Gesundbrunnen gGmbH

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Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Contact persons

Beschwerde- und Risikomanagementbeauftragte

Heike Vialon

Phone: 05671-50728236-
Mail: ed.nennurbdnuseg-hke@tnemeganamokisir

Advocates

Patientenfürsprecher

Albert Wilke

Phone: 05671-50720-
Mail: ed.nennurbdnuseg-hke@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No