Bergman Deutsche Klinik Büdingen GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Rückmeldung an Beschwerdeführer erfolgt innerhalb von 5 Tagen

Contact persons

Leitung Allgemeine Verwaltung

Anja Rieder

Phone: 06042-86-221
Fax: 06042-86-149
Mail: ed.scinilcnamgreb@redeir.ajna

Leitung Qualitäts- und Projektmanagement

Christina Dalinger

Phone: 06042-86-413
Mail: ed.scinilcnamgreb@regnilaD.anitsirhC

Advocates

Patientenfürsprecher

Dieter Jentzsch

Phone: 06042-979110-
Mail: ed.enilno-t@hcsztnej.rehcerpsreufnetneitap

Anonymous input options exist: No
Patient surveys were conducted: Yes
Referral surveys were conducted: No