Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Rückmeldung an Beschwerdeführer erfolgt innerhalb von 5 Tagen |
Leitung Allgemeine Verwaltung
Anja Rieder
Phone: 06042-86-221
Fax: 06042-86-149
Mail: ed.scinilcnamgreb@redeir.ajna
Leitung Qualitäts- und Projektmanagement
Christina Dalinger
Phone: 06042-86-413
Mail: ed.scinilcnamgreb@regnilaD.anitsirhC
Patientenfürsprecher
Dieter Jentzsch
Phone: 06042-979110-
Mail: ed.enilno-t@hcsztnej.rehcerpsreufnetneitap
Anonymous input options exist: No |
Patient surveys were conducted: Yes |
Referral surveys were conducted: No |