Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Ulrike Bachner
QMB
Friedberger Landstraße 52
60316 Frankfurt
Phone:
06171
-204-5810
Fax: 06171-204-5814
Mail:
ed.kramehoh@renhcab.ekirlu
Ulrike Bachner (Ansprechpartnerin ab 07/2022: Simone Hirsch)
QMB
Friedberger Landstraße 52
60316 Frankfurt
Phone:
06171
-204-5810
Fax: 06171-204-5814
Mail:
ed.kramehoh@renhcab.ekirlu
Simone Hirsch
Qualitätsmanagementbeauftragte
Friedberger Landstraße 52
60316 Frankfurt
Phone:
06171
-204-5810
Fax: 06171-204-5814
Mail:
ed.kramehoh@hcsrih.enomis
Rolf Gentz
Patientenfürsprecher
Friedberger Landstraße 52
60316 Frankfurt
Phone:
06171
-204-5713
Mail:
ed.kramehoh@ofni
Anonymous input options exist: Yes |
Patient surveys were conducted: Yes |
Referral surveys were conducted: Yes |