Complaint management
| Structured complaint management was introduced: Yes |
|
gemäß den Empfehlungen des BBfG |
| Written concept exists: Yes |
|
gemäß den Empfehlungen des BBfG |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Natalja Kruppa
Qualitätsmanagementbeauftragte
Coburger Straße
96106 Ebern
Phone:
09521
-284915-
Mail:
ed.nekinilk-grebssah@mq
Anja Engel
stv. QMB
Coburger Straße
96106 Ebern
Phone:
09521
-282330-
Mail:
ed.nekinilk-grebssah@legne.ajna
|
Anonymous input options exist: Yes über patientenzufriedenheit@hassberg-kliniken.de |
|
Patient surveys were conducted: Yes kontinuierliche Befragung gemäß der KKB-Vorgaben |
|
Referral surveys were conducted: Yes im Rahmen von Zertifizierungen |