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VAMED Klinik Schloss Pulsnitz GmbH: Krankenhausbereich, enthalten sind nur die Daten der Patientinnen/Patienten der Besonderen Einrichtung, ohne Patientinnen/Patienten aus dem Reha-Bereich

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Karina Ellermann

Casemanagerin

Phone: 035955 -5-2918
Mail: ed.tiehdnuseg-demav@nnamrelle.anirak

Elisa Christoph

Sozialdienst, Beschwerdemanager

Phone: 035955 -5-2914
Mail: ed.tiehdnuseg-demav@hpotsirhC.asilE

Karina Ellermann

Casemanagerin

Phone: 035955 -5-2918
Mail: ed.tiehdnuseg-demav@nnamrelle.anirak

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes