Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Beschwerdemanagement
Andreas Nerowski
Enser Str. 19
34497 Korbach
Phone: 05631-569-371
Fax: 05631-569-500
Mail: ed.hcabrok-suahneknark@iksworen.a
Beschwerdemanagement
Michael Ricken
Enser Str. 19
34497 Korbach
Phone: 05631-569-374
Fax: 05631-569-500
Mail: ed.hcabrok-suahneknark@nekcir.m
Patientenfürsprecher
Walter Meier
Enser Str. 19
34497 Korbach
Phone: 05631-569-217
Mail: ed.hcabrok-suahneknark@ofni
Anonymous input options exist: Yes |
Patient surveys were conducted: Yes kontinuierliche Befragung in allen Fachabteilungen/ Stationen |
Referral surveys were conducted: Yes |