Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Matthias Markgraf
Beschwerdemanagerin
Phone:
09573
-56-642
Fax: 09573-56-602
Mail:
ed.kinilk-neohcs@fargkramm
Gaby Friesner
Beschwerdemanagerin
Phone:
09573
-56-601
Fax: 09573-56-602
Mail:
ed.kinilk-neohcs@renseirfg
Advocates
Psychosomatik Patient
wird aus dem Kreis der Patienten gewählt / Info über Sekretariat PSO
Phone:
09573
-56-390
Mail:
ed.ekinilk-neohcs@nietsleffatsdabkinilK
|
Anonymous input options exist: Yes Auf den Stationen liegen Beschwerdekarten zur anonymen Beschwerde aus. |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |