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HELIOS Klinik für Herzchirurgie Karlsruhe

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Margarita Ewert

Qualitätsmanagement

Phone: 0721 -9738-529
Fax: 0721-9738-111
Mail: ed.tiehdnuseg-soileh@trewE.atiR

Anonymous input options exist: Yes

Patienten haben die Möglichkeit im Formular "Kritik, Anregungen und Lob" anonym die Beschwerde einzutragen und in die vorgesehene Briefkästen einzuwerfen
Patient surveys were conducted: Yes
Referral surveys were conducted: No