Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Iris Runge
Leiterin Qualitätsmanagement
21645 Stade
Phone:
04141
-604-393
Fax: 04141-604-163
Mail:
ed.nekcnah@mq
Advocates
Alexander Scherpe
Stell. Patientenfürsprecher
21645 Stade
Phone:
04141
-604-912
Fax: 04141-604-163
Mail:
ed.nekcnah@rehcerpsreufnetneitap
Charlotte Thiel
Patientenfürsprecherin
21645 Stade
Phone:
04141
-604-912
Fax: 04141-604-163
Mail:
ed.nekcnah@rehcerpsreufnetneitap
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |