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Johanniter-Krankenhaus Gronau GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Susanne Kühle

Pflegedirektorin

Phone: 05182 -583-221
Fax: 05182-583-112
Mail: ed.uanorg-retinnahoj@elheuk.ennasus

Advocates

Joachim von Blanckenburg

Patientenfürsprecher

Phone: 05182 -583-135
Mail: ed.uanorg-retinnahoj@rehcerpsreufnetneitap

Günter Schulze

Patientenfürsprecher

Phone: 05182 -583-135
Mail: ed.uanorg-retinnahoj@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes