To the hospital’s home page

Deutsches Herzzentrum Berlin - Dependance Paulinenkrankenhaus

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Marcel Witte

Referent Interne Dienste

Phone: 030 -4593-1205
Fax: 030-4593-1210
Mail: gro.bzhd@ettiw.lecram

Advocates

Heike Brodowski

Patientenfürsprecherin

Phone: 030 -40508485-
Mail: ed.etirahc-czhd@rehcerpsreufnetneitap

Anonymous input options exist: Yes

Über Feedbackflyer können auch auch anonym Meldungen vorgenommen werden.
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes