To the hospital’s home page

AMEOS Klinikum Pasewalk

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Julia Lange

Lob- und Beschwerdemanagement

Phone: 039771 -41-650
Fax: 039771-41-659
Mail: ed.soema@egnal.ailuj

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes