Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
|
VA - Beschwerdemangement |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Maria Winter
Zentrales Qualitätsmanagement
Nordring 2
95445 Bayreuth
Phone:
0921
-283-0
Mail:
ed.dem-obeg@htueryab
Daniela Jost
Gesamtleitung Qualitätsmanagement - Gesundheitseinrichtungen des Bezirks Oberfranken (GeBO)
Nordring 2
95445 Bayreuth
Phone:
0921
-283-0
Mail:
ed.dem-obeg@htueryab
Advocates
Sabine Kästle
Patientenfürsprecherin
Nordring 2
95445 Bayreuth
Phone:
0921
-283-0
Mail:
ed.dem-obeg@htueryab
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |