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Helios St. Elisabeth-Krankenhaus Bad Kissingen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Markus Höppner

Marketing/Kommunikation/Technologien

Phone: 0971 -805-1205
Fax: 0971-805-1211
Mail: ed.tiehdnuseg-soileh@renppeoH.sukraM

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes