Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: No |
Krankenhausdirektor
Michael Renziehausen
Phone: 03675-821-402
Fax: 03675-821-2000
Mail: ed.nekinilk-sonidem@ofni
Standortverantwortliche Qualitätsmanagerin
Elke Matthes
Phone: 03675-821-421
Fax: 03675-821-2000
Mail: ed.nekinilk-sonidem@ofni
Pflegedirektorin
Jacqueline Schöbel
Phone: 03675-821-500
Fax: 03675-821-2000
Mail: ed.nekinilk-demoiger@lebeohcS.enileuqcaJ
Sprechzeiten: Donnerstag 14.00 - 16:00 Uhr Verwaltungsgebäude
Ehrenamtliche Patientenfürsprecherin
Maren Conrad-Krell
Phone: 03675-821-442
Fax: 03675-821-2000
Mail: ed.nekinilk-demoiger@llerK-darnoC.neraM
Anonymous input options exist: Yes Anonyme Eingabemöglichkeiten von Beschwerden bietet die ständige Patientenbefragung. |
Patient surveys were conducted: Yes |
Referral surveys were conducted: No |