MEDINOS Kliniken des Landkreises Sonneberg GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No
Contact persons

Krankenhausdirektor

Michael Renziehausen

Phone: 03675-821-402
Fax: 03675-821-2000
Mail: ed.nekinilk-sonidem@ofni

Standortverantwortliche Qualitätsmanagerin

Elke Matthes

Phone: 03675-821-421
Fax: 03675-821-2000
Mail: ed.nekinilk-sonidem@ofni

Pflegedirektorin

Jacqueline Schöbel

Phone: 03675-821-500
Fax: 03675-821-2000
Mail: ed.nekinilk-demoiger@lebeohcS.enileuqcaJ

Explanations

Sprechzeiten: Donnerstag 14.00 - 16:00 Uhr Verwaltungsgebäude


Advocates

Ehrenamtliche Patientenfürsprecherin

Maren Conrad-Krell

Phone: 03675-821-442
Fax: 03675-821-2000
Mail: ed.nekinilk-demoiger@llerK-darnoC.neraM

Anonymous input options exist: Yes

Anonyme Eingabemöglichkeiten von Beschwerden bietet die ständige Patientenbefragung.

Patient surveys were conducted: Yes
Referral surveys were conducted: No