Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: No |
Contact persons
Michael Renziehausen
Krankenhausdirektor
Phone:
03675
-821-402
Fax: 03675-821-2000
Mail:
ed.nekinilk-demoiger@NOS.ofni
Anke-Sabine Schram
Standortverantwortliche Qualitätsmanagerin
Phone:
03675
-821-421
Fax: 03675-821-2000
Mail:
ed.nekinilk-demoiger@NOS.ofni
Jacqueline Schöbel
Pflegedirektorin
Phone:
03675
-821-500
Fax: 03675-821-2000
Mail:
ed.nekinilk-demoiger@NOS.ofni
Explanations
Advocates
Maren Conrad-Krell
Ehrenamtliche Patientenfürsprecherin
Phone:
03675
-821-442
Fax: 03675-821-2000
Mail:
ed.nekinilk-demoiger@NOS.ofni
|
Anonymous input options exist: Yes laufende Patientenbefragung, Online-Meinungen |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |