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Fliedner Krankenhaus Ratingen / Klinik für Psychiatrie und Psychotherapie, Gerontopsychiatrie und Suchtmedizin

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
URL

ed.rendeilf.suahneknark.www//:ptth

Contact persons

Cordelia Siegmund

Pflegedienstleitung

Phone: 02102 -303-504
Fax: 02102-303-281
Mail: ed.rendeilf@dnumgeis.ailedroc

Advocates

Ulrich Neck

Patientenfürsprecher

Phone: 02102 -35848-
Mail: ed.xmg@kcenu

Anonymous input options exist: Yes
Patient surveys were conducted: No
Website for the patient survey
Referral surveys were conducted: No
Website for the referrer survey