Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Advocates
Rüdiger Deinert
Patientenfürsprecher Psychiatrie
Phone:
0151
-53854-775
Mail:
ed.nilreb@regniseirg.dhk.viv-ftap
Ingrid Sturz
Patientenfürsprecherin Somatik
Phone:
0151
-1134-1622
Mail:
ed.nilreb@frodsluak.dhk.viv-ftap
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |