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Vivantes Klinikum Kaulsdorf

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

A. Lefler

Qualitätsmanagerin

Phone: 030 -13017-2352
Mail: ed.setnaviv@dhk.mq

Advocates

Rüdiger Deinert

Patientenfürsprecher Psychiatrie

Phone: 0151 -53854-775
Mail: ed.nilreb@regniseirg.dhk.viv-ftap

Ingrid Sturz

Patientenfürsprecherin Somatik

Phone: 0151 -1134-1622
Mail: ed.nilreb@frodsluak.dhk.viv-ftap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes