Complaint management

Structured complaint management was introduced: Yes
Written concept exists: No
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Doris Walz

Verwaltungsleitung

Nagaistr. 3
79713 Bad Säckingen

Phone: 07761 -9397790-
Mail: ed.negnikceas-kinilksegat@zlaw.d

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No