Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Katja Goy

QMB

Macherstraße 45
01917 Kamenz

Phone: 035200 -26-2276
Mail: ed.neshcas.sms.rahks@tnemeganamsteatilauQ

Advocates

Kerstin Rendke

Patientenfürsprecherin

Macherstraße 45
01917 Kamenz

Phone: 035200 -26-2223
Mail: ed.xmg@ekdner.rehcerpsreufnetneitap

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Website for the patient survey
Referral surveys were conducted: Yes
Website for the referrer survey