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Krankenhaus Salem derEvang. Stadtmission Heidelberg gGmbH

Complaint management

Structured complaint management was introduced: Yes

Meinungsmanagement-Bogen
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Marita Waßmer

Pflegedirektorin, Qualitätsmanagerin, Leitung Zentralreinigung

Zeppelinstraße 11-33
69121 Heidelberg

Phone: 06221 -483-219
Mail: ed.melas-suahneknark@remssaw.atiram

Advocates

Anne-Eve Zuber

Zahnärztin

Zeppelinstraße 11-33
69121 Heidelberg

Phone: 06221 -483-220
Mail: ed.melas-suahneknark@mmaknethcif.ettigirb

Anonymous input options exist: Yes

Meinungsmanagement-Bogen
Patient surveys were conducted: Yes

Meinungsmanagement-Bogen
Referral surveys were conducted: No