Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Claudia Luippold

QM-Beauftragte


72076 Tübingen

Phone: 07071 -206457-
Mail: ed.kinilkneport@dloppiul

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes