Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Christina Thünemann
Qualitätsmanagementbeauftragte/Klinische Organisation
St. Annenstr. 9
49624 Löningen
Phone:
05431
-15-1851
Fax: 05431-15-1803
Mail:
ed.hbmg-qkc@mq
Till Puncak
Assistent der Geschäftsführung/ klinisches Risikomanagement
St. Annenstr. 9
49624 Löningen
Phone:
05431
-15-1863
Fax: 05431-15-1803
Mail:
ed.hbmg-qkc@kacnup.t
Advocates
Dorothea Ostermann
ehrenamtliche Patientenfürsprecherin
St. Annenstr. 9
49624 Löningen
Phone:
05431
-15-6543
Mail:
ed.kinilk-anna@rehcerpsreufnetneitap
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |