Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Daniela Marquardt
Vorstandsassistentin
Dalbergstraße 5
36037 Fulda
Phone:
0661
-9753-65
Fax: 0661-9753-59
Mail:
ed.kinilk-greblad@tdrauqraM.aleinaD
Advocates
Daniela Marquardt
Verwaltung
Dalbergstraße 5
36037 Fulda
Phone:
0661
-9753-93
Fax: 0661-9753-59
Mail:
ed.avilem@tdrauqraM.aleinaD
|
Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes Website for the patient survey |
|
Referral surveys were conducted: No Website for the referrer survey |