Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Annika Irmler

Beschwerdemanagement

Phone: 07583 -33-1054
Mail: ed.murtnez-pfz@relmri.akinna

Advocates

Gisela Steinhilber

Patientenfürsprecherin

Phone: 0179 -496-8664
Mail: ed.negniltuer-sierk-bbi@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Website of the contact form

Beschwerden über das auf allen Stationen und allen öffentlichen Bereichen ausliegende Formular sind immer anonym möglich, ebenso existiert eine Möglichkeit der Beschwerde über die Homepage des ZfP Südwürttemberg

Patient surveys were conducted: Yes
Referral surveys were conducted: No