Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Matthäus Trzensimiech

Qualitätsmanagementbeauftragter

Phone: 05121 -103-7370
Mail: ed.soema.miehsedlih@dz.mq

Matthäus Trzensimiech

Qualitätsmanagementbeauftragter

Phone: 05121 -103-7370
Mail: ed.soema.miehsedlih@dz.mq

Advocates

Bernward Burkard

Patientenfürsprecher

Phone: 0716 -30055729-
Mail: ed.soema.miehsedlih@ofni

Luzia Burkard

Patientenfürsprecherin

Phone: 0176 -30055832-
Mail: ed.soema.miehsedlih@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No