Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Iwona Lauckner
Mitarbeiterin Beschwerdemanagement
07961 Greiz
Phone:
03661
-46-2225
Fax: 03661-46-2312
Mail:
ed.zierg-latipsoh@renkcual.wi
Heike Hempel
Sachgebietsleiterin Qualitätsmanagement
07961 Greiz
Phone:
03661
-46-2220
Fax: 03661-46-2212
Mail:
ed.zierg-latipsoh@lepmeh.h
Advocates
Thomas Pampel
Patientenfürsprecher
07961 Greiz
Phone:
036602
-55-270
Fax: 036602-55-272
Mail:
ed.grubennor-miehegelfp@lepmap
|
Anonymous input options exist: Yes info@kreiskrankenhaus-greiz.de http://www.kreiskrankenhaus-greiz.de |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |