Complaint management

Structured complaint management was introduced: No
Written concept exists: Yes

Erlaeuterungen zum schriftlichen Konzept

Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Thomas Ostriga

Ansprechpartner


32423 Minden

Phone: 0571 -8700333-
Mail: ed.kinilktdatsnenni@agirtso.samoht

Thomas Ostriga

Ansprechpartner


32423 Minden

Phone: 0571 -8700333-
Mail: ed.kinilktdatsnenni@agirtso.samoht

Advocates

Dieter Fechner

Patientenfürsprecherin


32423 Minden

Phone: 0571 -45282-
Mail: ed.renhcefreteid@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes